Refund and Returns Policy

We’re bummed if you’re not satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition .

Return instructions:

1.You can cancel the order 2 days before the shipment, and a 5% handling fee may be charged.

How to cancel the order: Click the “CANCEL ORDER” button on your order page.

2. Submit Return & Exchange application.Please Click to”Request Warranty” button on your order page.

3. After receiving your application, our customer service will contact you. Please check and reply e-mail within 7 days, or application will be closed automatically and unable to continue return process.

4. Drop off your package at the local post office.

5. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition.

6. Refund & exchange will be processed within 24h-7 working days once get return package.(the processing time depends on your payment method and bank). Original shipping fee & return shipping fee will not be refunded.Postage will be deducted if it was a free shipping order.

Notes:

1. Return application must be submitted within 30 days from the date of receipt of the package. If application exceeds 30 days we will not be able to accept your request.

2.Return address isn’t the company address on kixsport website. Our customer service will provide you a return address and a RMA number after return authorized.

3. Products with custom made, clearance items, used and damaged are unavailable for return.

4. Please make sure return of goods must be unused, unwashed, unmodified, with tags and packaging. Accessories and promotional gifts must be returned together.

5. After receiving the return address and RMA number, please return the parcel within 7 days and inform us of the return logistics number. Otherwise, the Return & Exchange Application will be automatically closed and unable to continue return process. Please make sure to remark the RMA number on outside of parcel when return. If the parcel is returned to other address or without RMA number on outside packaging, we cannot refund or exchange.

6. Please use Post Office when returning goods. If we fail to receive return parcel for returning through other carriers, buyer needs to undertake the loss.

7. Return and reship cost is on buyer, freight collect isn’t acceptable.

8. The original shipping fee and Shipping Guarantee are non-refundable.Postage cost will be deducted if it was a free shipping order.

Other:

1. Since it is a manual measurement, the physical size may be slightly different from the size chart .
2. Due to the shooting light and the screen setting, physical color may be slightly different from picture online.
3. Please notice some products may have odor, fading, spinning and wrinkle due to the feature of material, it is not a quality problem.
4. There may be a little stain in the production process of the product, which does not affect the use of the product.
5. Accessories, colors, patterns, product details and so on may be slightly different from the pictures online due to different production batches.

Email:[email protected]

Please contact our Customer Service to get the return address and don’t return the item to the address listed on our webiste .

Need help?

Contact us at {email} for questions related to refunds and returns.